Frequently Asked QuestionsBally’s Dover Casino Resort & Our Re-Opening Procedures

If you’ve got questions, we’ve got answers. The most common inquiries from our guests and gamers, from current promotions to hosting an event, are conveniently outlined below. If your question is still unanswered, please reach out to any of our staff and we’ll promptly find what you need.

Do I have to wear a facial covering?

Facial coverings are recommended, but not required, especially for those who are not vaccinated.

How many people are allowed in the casino?

Dover Downs may operate with a 100% occupancy, we do ask that all guests respect the CDC guidelines on social distancing.

What actions are you taking to protect guests, employees and officials?

In response to the COVID-19 pandemic we are taking the following actions to help protect our guests and employees and officials:

Constant, vigilant communication and caring
Any symptomatic person will not be allowed to entry
Thermal imaging cameras or handheld thermometers to ensure those with a temperature of 99.5 or greater are not allowed entry
Signage present in entryways and highlighted areas
Social distancing will be requested based on CDC guidelines
Hand sanitizers will remain available
Cleaning and disinfecting of all areas will continue

Are table games open?

Yes, all games, all positions will be open, based on availability.

Is sports betting open?

The Race & Sports Book will is open for Sports Wagering and Simulcast Wagering.

Hours of Operation:
Monday–Friday: 12PM–10PM
Saturday–Sunday: 11AM–10PM

The wager sheets will be available online – no printed sheets will be available in the room.

Is the hotel open?

Yes, currently accepting reservations as well as honoring those booked prior to the closure.

Is the spa open?

Yes, Toppers Spa/Salon is open. Please visit here for more information. For our COVID-19 safety procedures, click here.

Will your restaurants and/or entertainment venues be open during this time?

The following outlets are now open:

Jerry Longo’s Meatballs & Martinis with a curated menu.
Thursdays & Sundays: 4PM–10PM
Fridays & Saturdays: 4PM–11PM
The bar in this location is open with social distancing guidelines in effect.

Sugar Factory is located on the casino floor for sit-down dining service. Please take the stairs or elevator located in the atrium.
Sunday–Thursday: 8AM–11PM
Friday & Saturday: 8AM–1AM

Sweet Perks Too
Sunday–Thursday: 10AM–2AM
Friday & Saturday: 24 Hours

Gr8 Burgers & More
Sunday–Thursday: 11AM–10PM
Friday & Saturday: 11AM–12AM

Cocktail Service
Alcoholic Beverages Available Daily: 9AM–1AM on the casino floor

Non-Alcoholic Beverages
Sunday – Thursday 9AM–1AM
Fri & Sat 24 Hours

Fire & Ice
Open Daily: 9AM–1AM

Lounge will remain closed at this time.

Can I bring my own food in?

No. We have always strongly discouraged bringing in outside food. Please visit one of our dining outlets open during this Phase.

What do I do if I have a concern with other guests following the guidelines?

OUR DOVER DOWNS TEAM IS ALWAYS COMMITTED TO YOUR SAFETY AND SECURITY. If you have any questions, comments or concerns about our COVID-19 related practices, please visit the Security Podium located next to the Main Casino Cashier.

For additional information on Coronavirus and Delaware requirements, please click here.